Business Etiquette Skills for the Professional Customer Service Representative

Today in the fiercely competitive business arenas, etiquette is simply another tool that is needed. Business Etiquette Intelligence will give you that extra edge that will make the difference between an ordinary and an extraordinary customer service representative. 

Although professional customer service is a mandatory part of any successful organization, one of the most commonly asked questions of management teams is “What is extraordinary customer service and how do we teach it to our team members?" Business Etiquette Skills for the Professional Customer Service Representative will empower you to present yourself with confidence and authority.

Participants will be introduced to:

  • What is Business Etiquette Intelligence?
  • The Benefits of Etiquette and Protocol Intelligence
  • The Many Ways We Make First Impressions
  • The Power of Your Presence
  • Conversation Skills
  • Body Language
  • Receiving Customers
  • Intercompany Dynamics
  • The ABC's of Exceptional Customer Service
  • The Look of a Professional
  • Remembering Names
  • Telephone Savvy Skills
  • Techno-Etiquette (E-mail, Speaker Phones, Voice Mail)
  • Business Cards